Privacy Policy
Your privacy is important to us. This policy explains how AMENG Academy collects, uses, and protects your personal information.
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1. Introduction
AMENG Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or enroll in our training programs [citation:2].
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European users and local data protection regulations in Morocco [citation:1].
By using our website and services, you consent to the practices described in this policy.
2. Data We Collect
We collect several types of information for various purposes to provide and improve our services to you [citation:4]:
2.1 Personal Information
When you enroll in our courses or contact us, we may collect:
- Full Name – for identification and certification purposes
- Email Address – for communication and account access
- Phone Number – for urgent communications and support
- Address – for billing and certificate delivery
- Payment Information – processed securely through third-party providers
- Training Records – your progress, grades, and certificates issued
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP Address – to analyze traffic and prevent fraud
- Browser Type & Version – to optimize your experience
- Pages Visited – to improve our content
- Time & Date of Visit – for analytics
- Device Information – to ensure mobile compatibility
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth | Enrollment, certification |
| Contact Data | Email, phone, address | Communication, support |
| Academic Data | Enrollment date, grades, certificates | Academic records, verification |
| Technical Data | IP address, browser, device | Website optimization, security |
| Usage Data | Pages visited, time spent | Analytics, improvements |
3. How We Use Your Data
We use the collected data for various purposes [citation:2][citation:5]:
- To provide and maintain our services – including course enrollment, certificate issuance, and student support.
- To notify you about changes – updates to courses, policies, or schedules.
- To allow you to participate – in interactive features of our website.
- To provide customer support – respond to your inquiries and requests.
- To gather analysis – improve our website and training programs.
- To monitor usage – detect, prevent, and address technical issues.
- To send promotional communications – with your consent, about new courses or offers.
- To verify certificates – through our public verification system.
Important for Students
As a registered training institution, we are required by law to maintain accurate academic records. Your enrollment data, including your name, course details, grades, and certificate information, is kept for a minimum of 30 years to comply with educational regulations [citation:2].
4. Legal Basis for Processing
We process your personal data based on the following legal grounds [citation:1][citation:3]:
- Contractual Necessity: To fulfill our obligations under the enrollment contract.
- Legal Obligations: To comply with educational and tax laws.
- Legitimate Interests: To improve our services and ensure network security.
- Consent: For marketing communications and optional cookies.
5. Data Sharing & Disclosure
We do not sell your personal information. However, we may share data in the following situations [citation:4][citation:5]:
5.1 Service Providers
We engage trusted third parties to perform functions on our behalf:
- Payment Processors – to securely handle payments (e.g., Stripe, PayPal).
- Email Service Providers – to send course communications.
- Cloud Hosting – to store data securely.
- Analytics Providers – to understand website usage.
5.2 Government Authorities
As an accredited training institution, we are required to report certain student data to government education departments for funding, statistical, and regulatory purposes [citation:2].
5.3 Certificate Verification
When someone verifies a certificate using our online system, we display the certificate details (name, course, date, grade) as part of the verification process.
5.4 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data [citation:4][citation:5]:
- Encryption: SSL/TLS protocols secure data transmission.
- Access Controls: Strict authentication for staff access.
- Regular Backups: To prevent data loss.
- Security Audits: Regular vulnerability assessments.
- Staff Training: All employees are trained on data protection.
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law [citation:2].
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data [citation:1][citation:3][citation:4]:
Right to Access
Request a copy of your data
Right to Rectification
Correct inaccurate data
Right to Erasure
Request deletion of your data
Right to Restriction
Limit processing of your data
Right to Portability
Receive your data in a portable format
Right to Object
Object to processing for marketing
To exercise any of these rights, please contact us using the details in Section 11. We will respond within 30 days [citation:4].
Important Note
Some information (such as academic records) must be retained for legal and regulatory reasons even after you request deletion [citation:2].
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us [citation:2].
10. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date [citation:2].
We encourage you to review this policy periodically for any changes.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
AMENG Academy
Email: privacy@amengacademy.com
Phone: +212 600 000 000
Address: Boulevard Mohammed V, Casablanca, Morocco
Response Time: Within 48 hours
This Privacy Policy was created to ensure transparency and compliance with international data protection standards.